A few simple answers
Q: How is Ellie and Ro able to offer such low prices...is this site for real?
Great question! Yes, we are 100% real and our prices are 100% Unbelievable! We source our products from all over the world including the United States! We have relationships with vendors that we trust to provide high quality items at great prices and we turn around and bring these pieces to you!
Q: Ok, so what's the deal with shipping times and costs?
: Because we source products all over the world, sometimes it takes a little longer than 2-3 days for the product to be delivered. However, we don't work with vendors that take ridiculous amounts of time to ship our customers' orders. We typically tell our customers to expect their shipment within 5-7 days and most times even sooner! Like we said, we are working to blow your mind with customer service, product quality, low prices and FAST shipping! ALL orders over $99 receive FREE SHIPPING! Anything under $99 qualifies for $9 shipping.
Q: Are any of your items used or refurbished?
NO! Are there stores that actually do this?? Our products are 100% NEW in packaging. Order with confidence. You will not be disappointed.
Q: I just received my order and it's the wrong size...what do I do now?
Aww, we understand how awful this is! Hey, it's happened to us too! But rest assured, we are here to make sure that you stay satisfied and happy! Simply start the return process by emailing us at firstname.lastname@example.org and tell us what happened. Include your name, phone number, order umber (if you have it) and why you are requesting a return/exchange. We will respond within 24 hours. And don't worry...we got you!
Q: I am a vendor and I want Ellie and Ro to carry my line on their site.
We would LOVE to talk with you! Email us at email@example.com and we will respond within 24 hours. Please understand that while we may love your items, if they don't align with our core principles then we will not be a good fit for each other. Our customers expect High quality items, Low prices, and Fast processing (shipping) times. If you can prove you meet these criteria and want to work with us, then chances are we want to work with you too!
Q: I order from your site so often that I am wondering if there is any type of rewards program or loyalty program?
First, thank you for your continued business with us! Second, we are in the process of setting up a rewards program for Ellie and Ro. Once we get the details lined up exactly where we want them, we will email every one of our customers first! And just like we do with everything else, this will be a rewards program that will blow your mind! Stay tuned!